Websternet Privacy Policy
Last updated: 26 July 2026
Websternet respects your privacy and processes personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA). This policy explains what information we collect, why we collect it, and how it is protected.
1. Information we collect
We may collect:
- Your name, email address and telephone number.
- Billing and delivery addresses.
- Account username and password information.
- Order, product, return and refund information.
- Messages submitted through our contact forms or live chat.
- Technical information such as your IP address, browser, device and pages visited.
- Marketing preferences and cookie choices.
2. How we use your information
We use personal information to:
- Create and manage customer accounts.
- Process, deliver and support orders.
- Send order confirmations, account emails and delivery updates.
- Handle questions, returns, refunds and complaints.
- Prevent fraud and protect our website.
- Improve our products, services and website experience.
- Send marketing messages only where permitted or where you have consented.
- Meet legal, tax and accounting obligations.
3. Payments
Payments are processed by the payment provider shown during checkout. Websternet does not store your complete card details. Payment providers process payment information according to their own privacy and security policies.
4. Sharing information
We only share information when reasonably necessary with service providers such as:
- Payment processors.
- Courier and delivery companies.
- Hosting, website and email providers.
- Suppliers involved in fulfilling an order.
- Customer-support and live-chat providers, including tawk.to.
- Analytics and security providers.
- Government or law-enforcement authorities where legally required.
We do not sell your personal information.
5. Cookies and analytics
Websternet uses necessary cookies to operate accounts, shopping carts and checkout. With your permission, we may also use analytics or marketing cookies to understand website usage and improve our services.
Our live-chat service may use cookies or local browser storage so that conversations function correctly. You can control optional cookies through our cookie-consent notice and your browser settings.
6. Live chat and contact messages
Information you enter into the live-chat widget, including your name, email address and message, may be processed by tawk.to so that Websternet can provide customer support. Please do not send passwords, card numbers or other highly sensitive information through live chat.
7. Marketing
We may send promotional messages when you have consented or when otherwise permitted by law. Every marketing email will provide a way to unsubscribe. Transactional messages concerning accounts, orders, security or service changes may still be sent when necessary.
8. Information retention
We keep information only for as long as reasonably necessary to complete orders, provide support, resolve disputes and meet legal, tax and accounting requirements. Information that is no longer required will be deleted, anonymised or securely archived where appropriate.
9. Security
We use reasonable technical and organisational safeguards to protect personal information. However, no website or electronic transmission can be guaranteed to be completely secure. Customers are responsible for keeping their passwords confidential.
10. Your rights
Subject to applicable law, you may ask us to:
- Confirm whether we hold your personal information.
- Provide access to your information.
- Correct inaccurate or outdated information.
- Delete information where we are legally permitted to do so.
- Object to certain processing.
- Withdraw marketing consent.
To make a request, contact us using the details below. We may need to verify your identity before completing the request.
11. Children and age-restricted products
Our general store may be browsed by families, but certain products are restricted to adults. Customers must be at least 18 years old to access or purchase age-restricted products. We do not knowingly collect personal information from children for the purpose of selling age-restricted products.
12. External links
Our website may contain links to third-party websites. Websternet is not responsible for the privacy practices or content of those websites.
13. Changes to this policy
We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with an updated revision date.
14. Contact us
For privacy questions or requests, contact:
Websternet
Website: https://websternet.co.za
Email: admin@websternet.co.za
If you believe your personal information has been handled unlawfully, you may also submit a complaint to the South African Information Regulator.