Refund & Return Policy
Last updated: 19 September 2026
We want you to be satisfied with your Websternet purchase. This policy applies to products purchased from websternet.co.za and does not limit any rights provided by South African law.
1. Requesting a return
Before returning anything, email admin@websternet.co.za with:
- Your order number
- Your name and email address
- The product and reason for the return
- Photographs or video if the item is damaged, faulty or incorrect
Returns are by mail. We will provide return instructions and the correct return address. Please do not send products back without contacting us first.
2. Return period for eligible online purchases
For eligible online purchases, you may cancel the purchase within 14 days after receiving the product. The customer is responsible for the direct cost of returning an unwanted product.
The product should be returned in substantially the same condition, with its accessories and packaging where reasonably possible.
3. Change-of-mind exclusions
For health and hygiene reasons, we cannot accept change-of-mind returns for intimate, personal-care, cosmetic or hygiene products after their packaging or hygiene seal has been opened.
Custom-made, personalised, special-order, perishable or other legally excluded products may also be ineligible for change-of-mind cancellation.
These exclusions do not remove your rights when a product is faulty, unsafe, damaged, incorrectly supplied or materially different from its description.
4. Faulty, damaged or incorrect products
Please inspect your order after delivery. If it arrives damaged or incorrect, contact us as soon as possible—preferably within 48 hours—so that we can investigate promptly. This preferred reporting period does not remove your statutory rights.
If goods are defective, unsafe or fail to meet the required quality standards, you may be entitled to a repair, replacement or refund in accordance with South African consumer law. The statutory warranty generally applies for six months after delivery.
5. Return condition
Except where a product is faulty or legally returnable, returned products must be new, unused, complete and in their original condition. Reasonable inspection of a product after delivery will not by itself prevent an eligible return.
6. Return shipping
- Returns are by mail.
- For an eligible change-of-mind return, the customer is responsible for return shipping and any return label.
- If we supplied the wrong product, or the product is confirmed faulty or damaged on arrival, Websternet will arrange or reimburse reasonable return shipping and label costs.
- We do not charge a restocking fee.
- Please use a trackable delivery service and retain proof of shipment.
7. Refunds
Once the returned product has been received and inspected, we will notify you of the outcome. Approved refunds will be processed within 5 business days of approval and issued to the original payment method.
The time it takes for the refund to appear in your account may depend on your bank or payment provider. Refunds relating to a valid statutory cooling-off cancellation will be processed within the period required by law.
8. Cancelling before dispatch
Contact us immediately if you wish to cancel an order. If it has not been dispatched, we will try to cancel it. Special-order or personalised products may be subject to a reasonable cancellation charge where permitted by law.
9. Exchanges
We do not offer direct exchanges. If you would like a different product or variation, request a return first. Once it has been approved, you may place a new order for the required product or variation.
10. Contact us
For questions or return requests, email admin@websternet.co.za.
Websternet
https://websternet.co.za
Nothing in this policy limits your rights under the South African Consumer Protection Act or Electronic Communications and Transactions Act.